Shipping policy

This Shipping Policy outlines the terms and conditions relating to the shipment and delivery of products purchased from GlanzyGlass.

1. Order Processing

• All orders are processed after successful confirmation of payment.

• Order processing timelines may vary depending on product type, availability, and order volume.

• Orders are processed on business days only, excluding public holidays and Sundays.

2. Shipping & Delivery Timelines

• Delivery timelines provided at the time of order placement are estimated timelines only.

• Actual delivery may vary due to factors beyond GlanzyGlass’s control, including but not limited to courier delays, logistics constraints, natural events, or force majeure circumstances.

• GlanzyGlass shall not be held liable for delays caused by third-party logistics partners.

3. Shipping Coverage

• GlanzyGlass currently ships to serviceable locations within India.

• Delivery is subject to courier service availability in the customer’s pin code.

4. Shipping Charges

• Shipping charges, if applicable, shall be clearly displayed at the time of checkout.

• Any additional charges levied by courier partners for special handling or remote area delivery shall be borne by the customer, if applicable.

5. Delivery Conditions

• Products shall be delivered to the address provided by the customer at the time of placing the order.

• GlanzyGlass shall not be responsible for delivery issues arising due to incorrect or incomplete address details provided by the customer.

• Delivery attempts shall be made as per the courier partner’s standard delivery process.

6. Damaged Packages at Delivery

• Customers are advised to inspect the package at the time of delivery.

• If the outer packaging appears damaged, the customer should record evidence (photographs/video) and report the same to support@glanzyglass.com within 7 days of delivery.

7. Non-Delivery or Delays

• In case of non-delivery or significant delay, customers may contact support@glanzyglass.com with order details for assistance.

• Resolution shall be provided within a reasonable time in accordance with applicable consumer laws.

8. Risk & Title

• Risk of loss or damage to the product shall pass to the customer upon successful delivery at the provided address.

9. Compliance with Law

• This Shipping Policy is framed in accordance with the Consumer Protection Act, 2019, and applicable e-commerce rules in India.

• This policy does not limit or affect any statutory consumer rights.

10. Amendments

• GlanzyGlass reserves the right to modify this Shipping Policy at any time without prior notice.

• Changes shall be effective immediately upon being updated on the website.

11. International Shipping Policy

International Orders

We ship worldwide. All international orders are dispatched within 10–12 working days from the date your order is confirmed.

Please note:

• Delivery times vary depending on the destination country and the shipping carrier.
• Customers are responsible for any applicable customs duties, import taxes, or local fees charged by their country's customs authorities.
• Once your order has been dispatched, you will receive a tracking number to monitor your shipment.
• Delays caused by customs clearance, public holidays, or unforeseen courier issues are beyond our control.

If you have any questions about international shipping, please contact our customer support team before placing your order.

For any shipping-related queries or support, please contact:
📧 support@glanzyglass.com